Need To Know
We accept Visa, MasterCard, American Express, Maestro and JCB cards..
Returns & Exchange
Exchanging or returning an item couldn’t be easier. Try your purchase on in the comfort of your own home and let us know straightaway if you’d like a different size or a refund and we’ll collect from your home, work or an alternative address.
You have 10 days from receiving your order to:
Create your exchange or return in your Lorem House account
Write the reason for your exchange or return
Send your purchase back to us
Items must be returned to us unused with all Lorem House tags and labels still attached. Returns that do not meet our policy will be sent back to you.
Need A Different Size?
There’s no cost to exchange your purchase, although if you’re based outside the EU, taxes and duties are applicable. If you wish to try another style, simply return it for a store credit refund and purchase the new item separately.
Returning your Purchase?
As soon as you’ve decided you’d like to exchange or return, let us know. You have 10 days from the date you received your order to follow the below steps:
1. Sign in to your account and under My Orders, select the order number containing the item(s) you would like to return.
2. Click on the reason for returns and write to us. If you’d like an exchange, select your preferred size.
3. Check the box to agree with our Return Policy. We’ll then send you an email with your return instructions.
4. Sign the returns proforma invoice included in the box with your order. Make sure you leave your package open so the contents can be checked.
If you placed an order using our Lorem House Premier service, you will be contacted within 48 hours to arrange a collection.
To ensure your return is covered by our free returns policy and reaches us promptly, items must be returned from the same country to which they were delivered. Orders sent back from a different destination may incur additional charges or be delayed by customs.
We prefer that items are returned to us via our own service so that they are protected and insured. You can return using any secure means, but we may not accept liability.
Please email us if you intend to do this: email@example.com
We would love to hear from you
Feedback and suggestions (firstname.lastname@example.org)
Press and media (email@example.com)
Suppliers and designers (firstname.lastname@example.org)
Potential contributors - photographers, fashion journalists or editors (email@example.com)
If you are interested in working at Lorem House or carrying out an internship with us (firstname.lastname@example.org)
Shipping & Currency Conversion
Lorem House is proud to service our #LoremGurls from all over the world. The default pricing on our site is in USD, the conversion rate depends on your issuing credit card company used on the transaction. The site will default US Dollars on the checkout page.
In some cases, delivery may be delayed depending on your country's customs.
Lorem House and the carrier do not have control over how long customs deem fit to hold a package. In addition, certain countries may apply tariffs after the package is accepted. We suggest checking with your local post office to find out if that applies to you as Lorem House does not cover additional customs fee charges. Lorem House is not responsible for applicable customs fees, import duties, taxes, or any other charges.
We are produly partnered with FedEx Global Shipping services which guarentees our trade links, timlely and safe delivey of your purchases.
For more information, please reach out to us on email@example.com